FAQs

Every official ELFBAR package comes with an anti-counterfeiting security code and QR code on the box. You can scan the QR code using your phone camera or enter the security code manually on the official ELFBAR verification page to confirm its authenticity.

Purchasing directly from ELFBAR Nigeria guarantees that you receive genuine, safety-tested products stored under proper conditions. Counterfeit vapes from unauthorized vendors may contain unverified e-liquids, improper nicotine levels, or faulty battery hardware.

We offer a wide range of ELFBAR products tailored to different preferences, including pre-filled disposable vape devices, rechargeable systems, pod systems, and various e-liquid flavor profiles.

It depends on the specific model. Many higher-capacity disposable models (such as devices featuring 5,000+ puffs) come equipped with a Type-C rechargeable battery so you can use all the e-liquid in the device. Standard low-capacity disposables are pre-charged and non-rechargeable.

Lifespan depends on the device model and your individual vaping habits:

• Lower Puff Capacity (600–1,500 puffs): Typically lasts 1 to 3 days for regular users.

• Higher Puff Capacity (5,000+ puffs): Designed to last 1 to 2 weeks or more under normal usage.

An ELFBAR device is empty when:

• The flavor diminishes significantly or tastes burnt.

• No vapor is produced even after fully charging the battery (for rechargeable disposables).

• The indicator light flashes continuously during inhalation.

Yes. We provide nationwide shipping across all 36 states and the Federal Capital Territory (FCT), including major hubs like Lagos, Abuja, Kano, Port Harcourt, and Ibadan.

• Lagos State: Same-day or next-day delivery depending on the order placement time.

• Abuja & Major Cities: 1 to 3 business days.

• Other States/Rest of Nigeria: 2 to 5 business days.

We accept major local payment options, including Nigerian debit cards (Mastercard, Visa, Verve), direct bank transfers, and secured online payment gateways.

Once your order is processed and dispatched, you will receive a confirmation message containing a tracking number and a link to trace your delivery status in real-time.

Yes. ELFBAR Nigeria supplies retailers, lounges, sub-distributors, and vape shops across the country. We provide competitive wholesale pricing, low minimum order quantities (MOQs), and dedicated account support.

You can apply directly through our Wholesale Portal on the website or reach out to our business development team via email or phone. A representative will guide you through the onboarding process and pricing tiers.

ELFBAR products are strictly intended for adult users aged 18 years and older (or the legal smoking age in your jurisdiction). Age verification may be required upon ordering or delivery.

Store your devices in a cool, dry place away from direct sunlight, extreme heat, or liquids. Keep all vaping products out of reach of children and pets.

Since disposable vapes contain lithium-ion batteries and electronic components, they should be disposed of in designated electronic waste (e-waste) collection bins or local recycling centers rather than regular household trash.

We replace products that arrive defective, damaged, or dead on arrival (DOA). If you encounter a manufacturing defect, contact our support team within 48 hours of receiving your package with proof of purchase and a short video demonstrating the issue.

ou can reach our customer service team via:

• Live Chat: Available on our official website during business hours.

• Email Support: Send your inquiries to our dedicated support inbox.

• Phone/WhatsApp: Contact our official customer service line for quick assistance.