Privacy Policy
Effective Date: 12 August 2026
Brand: Elf Bar Nigeria
Operated by: Afrovape Group
At Elf Bar Nigeria, operated by Afrovape Group, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or interact with our services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.
By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Elf Bar Nigeria, we may collect the following categories of information:
Personal Information
This may include:
- Full name.
- Email address.
- Telephone or mobile number.
- Delivery address.
- Billing information.
- Order and transaction details.
- Information you provide when contacting customer support.
Account and Website Information
Where applicable, we may collect information relating to your website account, preferences, login activity, and interactions with our website.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device type.
- Operating system.
- Pages visited.
- Date and time of visits.
- Referring website or source.
- General website usage and interaction information.
This information may be collected through cookies, analytics tools, server logs, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders.
- Arrange product delivery.
- Process payments and transactions.
- Provide customer support.
- Respond to enquiries, complaints, and requests.
- Verify orders and prevent fraudulent transactions.
- Improve our website, products, and customer experience.
- Maintain website security.
- Understand website usage and performance.
- Send service-related communications.
- Comply with applicable legal and regulatory requirements.
- Protect our rights, property, customers, and business.
- Communicate with you about products, promotions, or updates where permitted by applicable law and where appropriate consent has been obtained.
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
3. Legal Basis for Processing
Where applicable, we process personal information on one or more of the following grounds:
- To perform a contract or fulfil an order you have requested.
- To comply with a legal or regulatory obligation.
- With your consent.
- Where processing is necessary for legitimate business interests, provided those interests do not override your applicable privacy rights.
- To protect the security, integrity, and lawful operation of our services.
4. Payment Information
Payments may be processed through third-party payment providers.
Where payment information is submitted through a third-party payment platform, that provider may process your information in accordance with its own privacy policy and terms.
For security reasons, we generally do not need to retain complete payment card details after a transaction has been successfully processed.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.
Cookies may help us:
- Remember website preferences.
- Maintain shopping cart functionality.
- Understand how visitors use our website.
- Measure website performance.
- Improve website content and functionality.
- Support relevant marketing or advertising activities where permitted.
You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.
6. Sharing Your Information
We do not sell your personal information as a commercial product.
We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide our services. These parties may include:
- Payment processors.
- Delivery and logistics providers.
- Website hosting and technology providers.
- Analytics and website-performance providers.
- Customer support service providers.
- Marketing or communications service providers, where applicable.
- Professional advisers and service providers.
- Government authorities, regulators, law-enforcement agencies, or other parties where required or permitted by law.
Third-party service providers are expected to handle personal information appropriately and only for legitimate purposes related to the services they provide.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore understand that transmission of information online carries some inherent security risk.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and financial records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
9. Your Privacy Rights
Subject to applicable Nigerian law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in appropriate circumstances.
- Request restriction of certain processing activities.
- Object to certain processing activities where applicable.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
- Lodge a complaint concerning the handling of your personal information.
Some rights may be subject to legal limitations or exceptions.
To exercise an applicable privacy right, please contact our customer service or privacy contact using the official contact details provided on our website.
10. Marketing Communications
Where permitted by applicable law, we may send you information about products, promotions, offers, or other updates that may be relevant to you.
Where consent is required, we will seek the appropriate consent before sending marketing communications.
You may unsubscribe from promotional communications at any time by using the available unsubscribe mechanism or contacting us directly.
Please note that opting out of marketing communications does not necessarily prevent us from sending important service-related messages, such as order confirmations, delivery updates, security notices, or other transactional communications.
11. Children’s Privacy
Our products and services are intended only for adults of the legally permitted age.
We do not knowingly collect personal information from children or individuals who are below the legally permitted age to purchase or interact with our products.
If we become aware that we have inadvertently collected personal information from an underage individual, we may take reasonable steps to delete that information.
12. Age Verification
Because our products are age-restricted, Elf Bar Nigeria may use information provided by customers to verify that they meet the applicable legal age requirements before completing certain purchases or providing access to age-restricted services.
Any information collected for age verification will be handled in accordance with this Privacy Policy and applicable law.
13. Third-Party Websites
Our website may contain links to websites, platforms, or services operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
14. International Data Transfers
Some service providers used by Afrovape Group or Elf Bar Nigeria may process information outside Nigeria.
Where personal information is transferred or processed outside Nigeria, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements and appropriate safeguards.
15. Data Breaches and Security Incidents
If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and make any required notifications to affected individuals or relevant authorities.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When we make changes, we will publish the updated policy on the relevant Elf Bar Nigeria website or platform and update the effective date where appropriate.
We encourage you to review this policy periodically to remain informed about how we handle personal information.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact Elf Bar Nigeria, operated by Afrovape Group, through the official contact details provided on our website.
When contacting us about a privacy request, please provide enough information for us to identify your request and verify your identity where reasonably necessary.
Important Notice
This Privacy Policy is intended to explain our general privacy practices and does not remove or limit any rights available to individuals under applicable Nigerian data-protection or other applicable laws.
Elf Bar Nigeria
Operated by Afrovape Group
